Policies, terms & privacy

Returns & exchanges

• No refunds. All sales are final. We do not give cash, check or card refunds for returned merchandise.
• Exchanges only, within 7 days. Eligible merchandise may be exchanged or returned for store credit within 7 days of the purchase date. For items shipped to you, the 7 days start on the delivery date shown by the carrier.
• Original receipt required. All claims and returned goods must be accompanied by the original sales receipt.
• Condition. Items must be unworn, unaltered, undamaged and in the same condition as when you received them, with all original boxes, pouches, papers, certificates, grading reports, warranty cards, tags, links and protective stickers. Every item is inspected before an exchange is approved. Items showing wear, scratches, sizing, adjustment, damage, missing parts or missing papers will not be accepted.
• Store credit must be used within 90 days of the date it is issued. Store credit has no cash value, cannot be redeemed for cash and is not transferable.
• The item is checked against our records, including photographs, descriptions, stone measurements and serial numbers. An item that does not match what we sold will not be accepted and may be reported to law enforcement.
• Lost or missing grading reports, appraisals or watch papers must be replaced at your cost before an exchange can be made.
• Merchandise involved in an open card dispute or chargeback cannot be exchanged or credited.
• Exchanges for items shipped to you must be arranged with us by phone before anything is sent back. You pay return shipping and insurance, and the item stays your responsibility until we receive it. We are not responsible for packages lost or damaged on the way back to us.

Final sale items

The following are final sale. They cannot be returned, exchanged or refunded:

• Items marked final sale, sale, clearance or specially priced.
• Special orders and custom work.
• All Rolex, Breitling and Cartier watches and jewelry, new or pre-owned.
• Items that have been sized, resized, engraved, adjusted or altered in any way, at your request or by anyone else.
• Loose diamonds and loose gemstones.
• Repairs, appraisals, engraving, sizing and other services.
• Gift cards.

Special orders, custom work & deposits

• Special orders and custom work require a deposit before we begin. Deposits are non-refundable.
• Before production we will confirm the design, metal, stones, size and price with you in writing, by sketch, CAD rendering or order form. Your approval of the design is final. Changes requested after approval may add cost and time.
• Computer renderings, sketches and photos are close representations. Small differences in color, proportion, finish and stone appearance in the finished piece are normal and are not defects.
• Delivery dates are good-faith estimates and are not guaranteed.
• The full balance is due before the piece is released. If the balance is not paid within 30 days after we tell you your piece is ready, we may keep the deposit as compensation and resell or remake the piece.
• Prices of gold, platinum and diamonds change. Quotes are valid for the time stated on the quote.

Payments & identity verification

• We accept the payment methods offered in our store and at online checkout. Checks and bank wire transfers are accepted at our discretion, and merchandise is released only after the funds have fully cleared into our account.
• Photo ID. We may ask for a valid government-issued photo ID for any purchase. The name on the ID must match the name on the card. The cardholder may be required to be present with the physical card. We may record the ID details with the sale.
• Signatures. Card purchases in the store must be signed for by the cardholder, and we may ask you to sign or initial these policies on your receipt.
• Wire transfers. Isaac Jewelers will never change our bank wire instructions by email or text. Before sending a wire, always call us at 480-941-9090 to confirm the details. We are not responsible for funds sent to the wrong account because of fraudulent or altered instructions.
• Cash. Federal law requires us to report cash payments over $10,000 to the IRS, and to collect the information needed to do so.
• We do not accept payment from a third party on behalf of the buyer unless we have verified it in advance.
• Arizona transaction privilege (sales) tax and any other taxes are charged as required by law.

Fraud prevention & card disputes

• We review orders for signs of fraud. We may delay, hold or cancel any order or sale, at any time before it is delivered, if we cannot verify the buyer or the payment. If we cancel, any amount you were charged is returned to the original payment method.
• To verify an order we may ask for a phone call, photo ID, a photo of the card with all but the last four digits covered, or proof of address. Orders that cannot be verified will be cancelled.
• We may refuse service, limit quantities, or decline any order at our discretion.
• Suspected fraud, stolen cards, stolen identities and stolen property are reported to the card issuer, the payment processor and law enforcement. We will share sale records, ID information, signatures, delivery records and store video with them, and will cooperate fully with any prosecution.
• Please call us first. If you have any problem with a purchase or a charge, you agree to contact us at 480-941-9090 so we can resolve it before you dispute the charge with your bank.
• We dispute chargebacks on authorized purchases, using signed receipts, these policies, ID records, store video, approval forms, photographs and delivery confirmations. If a dispute is found to be unfounded, or you filed a dispute after receiving the merchandise you authorized, you remain responsible for the full purchase price, and we may pursue the amount owed, together with collection costs and attorney fees, to the extent permitted by law.
• Accounts involved in fraud or improper disputes may be refused future business.

Online orders, shipping & delivery

• Placing an online order is an offer to buy. An order is accepted only when it ships or is picked up, not when you receive an order email.
• Many of our pieces are one of a kind and are also offered in our store. If an item sells before your order is processed, we will cancel the order and return any amount charged.
• We sell and ship online orders within the United States only.
• We may ship only to the verified billing address of the card used. We may decline to ship to freight forwarders, hotels, P.O. boxes or other addresses we cannot verify. Shipping addresses cannot be changed after an order ships.
• Shipments are fully insured and require an adult signature on delivery. We cannot waive the signature requirement.
• Risk of loss passes to you when the carrier confirms delivery. Once a carrier records a signed delivery, we are not responsible for packages lost, stolen or misdelivered after that point.
• Please open and inspect your package as soon as it arrives. Any damage, or any difference from what you ordered, must be reported to us within 48 hours of delivery with photos of the package and contents.
• Orders picked up in the store must be collected by the buyer named on the order, with photo ID.

Pre-owned watches & jewelry

• Pre-owned and estate items have been owned and worn before. Normal signs of previous use, such as light scratches, wear on bracelets, clasps and finishes, and aging of dials, hands and luminous material, are expected and are not defects.
• Pre-owned watches are inspected by our watch specialists. Unless your receipt says the watch has been serviced, service history, timekeeping accuracy and water resistance are not guaranteed. Have water resistance tested before exposing any watch to water.
• Isaac Jewelers is an independent jeweler. Unless stated otherwise, we are not an authorized dealer of, and are not affiliated with, sponsored or endorsed by, Rolex, Breitling, Cartier or any other brand whose pre-owned products we sell. All brand names, model names and trademarks belong to their owners and are used only to describe the products.
• The original manufacturer’s warranty may not apply to a pre-owned watch. Any warranty from Isaac Jewelers is only as written on your receipt.
• Where we know that a watch or piece contains parts that are not original to the manufacturer, such as an aftermarket dial, bezel, diamonds or bracelet, we describe it. Boxes and papers are included only when stated.
• Model years, production dates and reference details are given to the best of our knowledge.

Descriptions, gemstones & appraisals

• We work to describe every item accurately. Weights, measurements, grades and dimensions are approximate unless they come from an independent grading report, and a grading report is the opinion of the laboratory that issued it.
• Many gemstones are routinely treated to improve their color or clarity, for example by heating, oiling or filling. Some treatments are permanent; others may need special care. Ask us about the treatment of any stone before you buy.
• Laboratory-grown diamonds and gemstones are identified as laboratory-grown.
• Photos and colors on screens vary by device and lighting, and may not exactly match the piece.
• An appraisal is an opinion of retail replacement value for insurance purposes. It is not an offer to buy, and it is not the price you would receive if you sold the item. Appraised values may be higher or lower than the price you paid, and values from different appraisers may differ.

Repairs & services

• Repair prices and timing are estimates until the work is done. If we find additional work is needed, we will contact you before going ahead.
• Items are accepted in the condition noted on your repair receipt. We are not responsible for pre-existing damage, worn or weakened prongs and shanks, loose stones, or problems found only after a watch is opened.
• Some materials can be damaged by normal bench work, including emeralds, opals, pearls, tanzanite, coral, turquoise, treated stones, enamel, plated metals and antique pieces. Work on these items is done at the owner’s risk.
• Repair work is guaranteed for the specific work performed, as stated on your repair receipt. It does not cover other parts of the piece, normal wear, accidents or later work by others.
• The repair receipt is required to pick up your item. Items are released only to the owner or a person the owner has authorized in writing, with photo ID.
• Items not picked up within 90 days after we notify you that they are ready may be charged a storage fee and will be handled as permitted under Arizona law.
• Please keep your own insurance on valuable items. Our responsibility for items left in our care is limited to what is required by law.

Selling your jewelry or watch to us

• Sellers must be at least 18 years old and present a valid government-issued photo ID.
• By selling to us, you confirm that you are the legal owner, that the item is free of any loan, lien or claim, and that you have the right to sell it.
• We record the seller’s identity and a description of each item, and we report purchases to law enforcement as required by Arizona law.
• If an item we buy is later found to be stolen, counterfeit or not owned by the seller, the seller must repay us in full, and we will cooperate with law enforcement.
• Online and phone quotes are estimates. Final offers are made only after we inspect the item in person.

Warranty

• Any warranty from Isaac Jewelers is only as written on your receipt or certificate, and only for the original purchaser.
• Warranties do not cover normal wear, loss or theft, lost stones, accidents, misuse, impact damage, or any work by another jeweler or watchmaker.
• Manufacturer warranties are provided by the manufacturer, under the manufacturer’s terms.
• To the fullest extent permitted by law, any implied warranties are limited to the length of the written warranty, and where no written warranty is given, items are sold as described without other warranties.

General terms

• Pricing errors. Despite our care, prices or descriptions may sometimes be wrong. We may correct errors at any time and may cancel any order placed at an incorrect price, even after it is confirmed, with any amount charged returned to you.
• Availability and changes. Prices, products and availability may change without notice.
• Limitation of liability. To the fullest extent permitted by law, Isaac Jewelers is not liable for any indirect, incidental, special or consequential damages, and our total liability for any claim is limited to the amount you paid for the item or service involved.
• Governing law. These policies are governed by the laws of the State of Arizona. Any dispute must be brought in the state or federal courts located in Maricopa County, Arizona.
• Website content. The text, photographs, videos and designs on this website belong to Isaac Jewelers or their owners and may not be copied or used without permission.
• Your rights under law. Nothing in these policies takes away any right you have under law that cannot be waived. If any part of these policies cannot be enforced, the rest still applies.
• Changes. We may update these policies at any time by posting a new version on this page. The version in effect on the date of your purchase applies to that purchase.

Privacy policy

This section explains what information Isaac Jewelers collects, how we use it, and the choices you have.

Who we are

Isaac Jewelers, Kierland Commons, 15044 N. Scottsdale Rd. #130, Scottsdale, AZ 85254. Phone 480-941-9090. Email info@isaacjewelers.com.

Information you give us

• Appointment and service requests: your name, phone number, email address, and what you are interested in.
• Newsletter: your email address.
• Purchases and online orders: your name, contact details, billing and shipping address, and what you bought. Card payments are handled by our payment processor. We do not store full card numbers.
• Verification and selling to us: details from your government-issued ID, and information about items you sell to us, as required for fraud prevention and by law.
• Calls, emails and store visits: the details you share so we can help you, such as ring size or repair instructions.

Information collected automatically

Like most websites, ours records basic technical details such as browser type, device type, IP address, pages viewed and the date and time of your visit. We use cookies to keep the shopping cart working, keep the site secure and understand how the site is used. Our store may use video surveillance for security, and recordings may be used to prevent and investigate fraud and theft.

How we use your information

• To answer your questions and confirm appointments.
• To complete sales, orders, custom designs, repairs and purchases of your jewelry.
• To verify identities and payments, and to prevent and investigate fraud, theft and disputed charges.
• To send news and updates if you signed up for them. You can unsubscribe at any time.
• To keep the website secure and improve it.
• To meet legal, tax, insurance and reporting obligations.

Who we share it with

We do not sell your personal information. We share it only with companies that help us run the business, such as website hosting, email, payment processing and shipping providers, and only so they can do that work. We also share information with card issuers, payment processors and law enforcement to prevent or investigate fraud or theft, to respond to legal requests, and when the law requires it.

Your choices

• Unsubscribe from emails using the link in any message.
• Ask to see, correct or delete the information we hold about you by calling 480-941-9090 or writing to info@isaacjewelers.com. We may need to keep some information to meet legal, tax, warranty or fraud-prevention duties.
• Set your browser to block or remove cookies. Parts of the site, such as the shopping cart, may not work without them.

How long we keep it

We keep information for as long as we need it to serve you and to meet our legal, tax, warranty and record-keeping duties, and then delete it.

Security

We take reasonable steps to protect your information. No website or method of storage is completely secure, so we cannot guarantee absolute security.

Children

This website is not directed to children under 13, and we do not knowingly collect information from them.

Links to other sites

Our site links to services run by other companies, including Google, YouTube, Instagram, Facebook, Yelp and our online personalizing tool. Their own privacy policies apply once you leave our site.

Contact

Questions about these policies: call 480-941-9090, email info@isaacjewelers.com, or visit us at Kierland Commons, 15044 N. Scottsdale Rd. #130, Scottsdale, AZ 85254.